TERMS & CONDITIONS
Last Updated: July 2026
Welcome to Wardelle. These Terms and Conditions govern your access to and use of our website, products, services, and online store.
By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use our website.
1. About Wardelle
This website is operated by Wardelle General Trading LLC – SPC, a company based in Abu Dhabi, United Arab Emirates.
Website: https://wardelle.ae
Email: hello@wardelle.ae
Throughout these Terms and Conditions, “Wardelle,” “we,” “us,” and “our” refer to Wardelle General Trading LLC – SPC.
2. Eligibility to Use the Website
You must be at least 18 years old, or use the website under the supervision and consent of a parent or legal guardian, to create an account or place an order.
By using our website, you confirm that the information you provide is accurate, complete, and current.
3. Customer Accounts
You may be able to create a customer account to manage your orders, addresses, and account details.
You are responsible for:
- Providing accurate account information.
- Keeping your password and login details confidential.
- Restricting unauthorized access to your account.
- Informing us promptly if you suspect unauthorized account activity.
Wardelle is not responsible for losses caused by your failure to protect your account credentials, except where responsibility cannot legally be excluded.
We may suspend or close an account that is used fraudulently, unlawfully, or in violation of these Terms and Conditions.
4. Product Information
We make reasonable efforts to display product descriptions, ingredients, sizes, packaging, colors, and images as accurately as possible.
Product packaging, ingredients, shades, sizes, or presentation may change from time to time without prior notice. Screen settings may also affect how colors appear.
Please review the product packaging and ingredient list before use, particularly if you have allergies, sensitivities, or specific skincare concerns.
5. Skincare and Beauty Disclaimer
Information provided on our website is for general product and educational purposes only. It is not medical advice and should not replace guidance from a qualified healthcare professional.
Individual results may vary depending on skin type, routine, application, and other factors.
Customers are responsible for following the manufacturer’s instructions, conducting a patch test where appropriate, and discontinuing use if irritation or an adverse reaction occurs.
If you have a medical condition or known allergy, please consult a qualified healthcare professional before using any skincare or beauty product.
6. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve it. A product may become unavailable before payment and order confirmation are completed.
If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, which may include a replacement or refund where applicable.
7. Prices and Currency
All prices displayed on the website are shown in United Arab Emirates Dirhams (AED), unless stated otherwise.
Prices may be changed at any time before an order is confirmed. Any applicable taxes, shipping fees, or other charges will be shown during checkout before payment is completed.
In the event of an obvious pricing or technical error, we may contact you before accepting or processing the affected order.
8. Orders and Order Acceptance
Placing an order is an offer to purchase the selected products. Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted.
An order is accepted once payment has been successfully confirmed and the order enters processing or is dispatched.
We reserve the right to cancel or refuse an order for legitimate reasons, including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraud or unauthorized payment.
- Incorrect or incomplete customer information.
- Violation of these Terms and Conditions.
- Restrictions imposed by law or a payment provider.
If we cancel a paid order, the applicable amount will be refunded to the same payment method used for the order.
9. Payment
Payment must be completed using one of the payment methods available during checkout.
Payments may be processed by secure third-party payment providers. Wardelle does not store or have access to your complete payment card details.
You confirm that you are authorized to use the payment method submitted with your order.
An order may be delayed or cancelled if payment cannot be verified or authorized.
10. Shipping and Delivery
Shipping locations, processing periods, estimated delivery times, address requirements, and delivery conditions are explained in our Shipping Policy.
Delivery periods are estimates and may be affected by courier delays, public holidays, weather, promotional periods, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
11. Returns and Refunds
Returns, damaged items, incorrect orders, non-returnable products, inspections, and refund processing are governed by our Refund & Returns Policy.
For hygiene and safety reasons, skincare and beauty products that have been opened, used, unsealed, or altered cannot normally be returned unless they are defective or consumer rights under applicable law require otherwise.
12. Promotions and Discount Codes
Promotions, offers, and discount codes may be subject to additional conditions, expiry dates, minimum order values, product exclusions, or usage limits.
Unless expressly stated otherwise:
- Only one promotional code may be used per order.
- Discounts cannot be exchanged for cash.
- Expired codes cannot be applied retrospectively.
- Promotional offers may be changed or withdrawn before an order is completed.
Any special conditions displayed with a promotion will form part of these Terms and Conditions.
13. Gift Sets and Gifts
Gift sets may contain multiple products packaged and sold together.
Unless a product is defective or required otherwise by applicable law, individual products from a gift set cannot normally be returned separately.
Complimentary samples, gifts, or promotional items may be subject to availability and cannot be exchanged for cash.
14. Product Reviews and Customer Content
If you submit a review, comment, image, or other content, you confirm that it reflects your honest experience and does not contain unlawful, misleading, abusive, defamatory, or infringing material.
We may moderate or remove content that violates these Terms and Conditions, while respecting applicable consumer rights.
You remain responsible for any content you submit.
15. Acceptable Use
You must not use the website:
- For fraudulent, unlawful, or harmful purposes.
- To interfere with the website’s security or operation.
- To introduce viruses, malicious code, or automated scraping tools.
- To impersonate another person or submit false information.
- To attempt unauthorized access to customer accounts or systems.
- To copy, exploit, or misuse website content without permission.
16. Intellectual Property
The Wardelle name, logo, website design, written content, graphics, photographs, product arrangements, and other proprietary materials are owned by or licensed to Wardelle, unless otherwise stated.
You may access the website for personal, non-commercial shopping purposes only.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Third-party trademarks and product names remain the property of their respective owners.
17. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping companies, social media platforms, and external websites.
These third parties operate under their own terms and privacy policies. Wardelle is not responsible for third-party content or services outside our reasonable control.
18. Website Availability
We aim to keep the website accurate, secure, and available. However, access may occasionally be interrupted for maintenance, technical issues, updates, or circumstances beyond our control.
We do not guarantee that every website feature will always be available or completely free from errors, but we will make reasonable efforts to resolve issues promptly.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Wardelle will not be responsible for indirect or consequential losses arising from misuse of the website, failure to follow product instructions, individual skin reactions, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under the laws of the United Arab Emirates.
20. Privacy
Our collection and handling of personal information are explained in our Privacy Policy.
By using the website, you acknowledge that your information may be processed as described in that policy and as necessary to complete your orders.
21. Changes to These Terms
We may update these Terms and Conditions when required to reflect changes to our website, services, business practices, or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date. Changes will not remove rights already granted to customers under applicable law.
22. Governing Law and Disputes
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
If a concern arises, we kindly encourage you to contact us first so we can try to resolve it fairly and promptly.
If a dispute cannot be resolved amicably, it will be handled by the competent courts and authorities of the United Arab Emirates, subject to any mandatory consumer protection rights.
23. Contact Us
If you have any questions about these Terms and Conditions, your order, or your experience with Wardelle, please contact us.
Your satisfaction is important to us, and we will always do our best to resolve any concerns fairly and professionally.
Wardelle General Trading LLC – SPC
Email: hello@wardelle.ae
Website: https://wardelle.ae
Location: Abu Dhabi, United Arab Emirates
We aim to respond to customer enquiries as promptly as reasonably possible during our business hours.