Shipping Policy

Shipping Policy

Last Updated: July 2026

At Wardelle, we carefully prepare every order to ensure it arrives safely and beautifully packaged. This Shipping Policy explains our delivery locations, processing times, shipping fees, estimated delivery times, and what to do if an issue occurs.

1. Shipping Locations

We currently deliver to addresses across the United Arab Emirates.

International shipping is not currently available but may become available in the future.

2. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed during weekends or UAE public holidays will normally be processed on the next business day.

Order-processing time is separate from the estimated delivery time shown below.

3. Shipping Fees and Free Delivery

Free standard delivery is available across the United Arab Emirates on orders with a subtotal of AED 400 or more after discounts have been applied.

If a promotional code or discount reduces the qualifying subtotal below AED 400, the order will no longer qualify for free delivery and the applicable standard delivery fee will apply.

For orders below AED 400, the applicable delivery fee will be calculated and displayed at checkout before payment is completed.

Any exceptional, remote-area, redelivery, or special-handling charge will be communicated where applicable before it is charged.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

Abu Dhabi 1–3 business days
Dubai and Sharjah 1–4 business days
Other Emirates 2–6 business days

Delivery times are estimates rather than guarantees. They may vary during public holidays, promotional periods, unusually high order volumes, severe weather, courier disruptions, address-verification delays, or circumstances beyond our reasonable control.

5. Shipping Confirmation and Tracking

Once an order has been dispatched, you may receive a shipping confirmation email or message together with tracking information where available.

Tracking information may require some time to update after the courier receives the shipment.

6. Shipping Address

Customers are responsible for providing a complete and accurate name, phone number, delivery address, unit or villa number, area, emirate, and any necessary delivery instructions.

Wardelle is not responsible for a delay or additional charge resulting from an incorrect, incomplete, inaccessible, or outdated address supplied by the customer, except where responsibility cannot legally be excluded.

If an order is returned because of incorrect or incomplete information, failure to accept delivery, or unsuccessful delivery attempts, an additional delivery charge may apply before the order is shipped again.

7. Delivery Attempts and Receipt

The courier may contact the recipient to arrange or confirm delivery. Customers should ensure that the provided phone number is active and that someone is available to receive the order.

Where appropriate, delivery may be accepted by another person present at the stated address. Please inspect the package promptly after receipt and report any visible issue as soon as reasonably possible.

8. Delivery Delays

We aim to deliver orders within the estimated periods; however, unexpected delays may occasionally occur because of courier operations, weather, traffic, public holidays, regulatory checks, promotional demand, or other circumstances beyond our reasonable control.

If a significant delay occurs, please contact us with your order number so that we can investigate with the delivery provider.

9. Lost, Damaged, Defective, or Incorrect Orders

If an order arrives damaged or defective, or you receive an incorrect or missing item, contact us within 48 hours of delivery where reasonably possible.

If an order appears to have been lost during shipping, contact us as soon as possible after the expected delivery period has passed.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs or videos of the product where applicable.
  • Photographs of the packaging and shipping label where applicable.
  • Relevant tracking or delivery information.

Please retain the product and packaging while we investigate. We will work with the shipping provider and offer an appropriate resolution based on the circumstances, our Refund & Returns Policy, and applicable law.

10. Ownership and Risk

Responsibility for the order transfers in accordance with applicable law when delivery is completed to the customer or an authorised recipient at the supplied address.

This provision does not limit rights relating to a product that was already damaged, defective, incorrect, or non-compliant at the time of delivery.

11. Questions

If you have questions regarding shipping or delivery, contact us:

Email: hello@wardelle.ae
Website: https://wardelle.ae
Location: Abu Dhabi, United Arab Emirates

12. We’re Here to Help

Every order is important to us. If you experience an issue with your delivery, please contact our team. We will do our best to resolve it fairly, promptly, and with the level of care that reflects the Wardelle experience.