Refund & Returns Policy

Last Updated: July 2026

At Wardelle, we want you to shop with confidence. If there is an issue with your order, we are here to help. Please read this Refund & Returns Policy carefully before requesting a return, replacement, exchange, cancellation, or refund.

Important: Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies available under applicable United Arab Emirates law.

1. Return Eligibility

Subject to the exclusions and conditions below, a product may be eligible for return when:

  • The return request is submitted within 14 days of receiving the order.
  • The product is unused, unopened, and in the same condition in which it was delivered.
  • All original packaging, seals, tags, labels, manuals, accessories, and complimentary items remain intact and are included.
  • Proof of purchase or a valid Wardelle order number is provided.
  • Wardelle has authorised the return before the product is sent back.

For hygiene, health, and safety reasons, opened, used, tested, or unsealed skincare, beauty, hair care, personal care, cosmetic, hygiene-sensitive, or similar products cannot generally be returned because of a change of mind. This exclusion does not apply where the product arrived damaged, defective, incorrect, materially different from its description, or where applicable law provides otherwise.

2. Non-Returnable Items

The following items cannot generally be returned for a change of mind unless they arrived damaged, defective, incorrect, materially different from their description, or return is otherwise required by law:

  • Opened, used, tested, or unsealed skincare, beauty, hair care, personal care, cosmetic, or hygiene-sensitive products.
  • Products showing signs of use, wear, washing, alteration, or damage occurring after delivery.
  • Products with missing, damaged, or incomplete packaging, seals, tags, labels, accessories, manuals, or complimentary items.
  • Personalised, customised, or made-to-order products.
  • Gift cards, vouchers, or non-refundable digital products, subject to applicable law.
  • Clearance or final-sale items clearly identified as non-returnable before purchase, except where mandatory rights apply.
  • Any product that cannot lawfully or safely be returned for hygiene, health, or safety reasons.

3. Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged or defective, or contains an incorrect or missing item, please contact us within 48 hours of delivery where reasonably possible. Reporting within this period helps us investigate promptly but does not remove any longer mandatory rights available under applicable law.

Please provide:

  • Your order number.
  • A clear description of the issue.
  • Clear photographs or videos of the product.
  • Photographs of the packaging and shipping label.
  • Any other information reasonably requested to investigate the issue.

Please retain the product, packaging, labels, accessories, and complimentary items until our review is complete. Depending on the circumstances and applicable rights, we may arrange a repair, replacement, return, store credit, price adjustment, or refund.

4. Return Authorisation and Inspection

Please contact Wardelle before returning a product. Products sent without prior return instructions or authorisation may be delayed or, where legally permitted, refused.

Once the returned product is received, it will be inspected. We may check its condition, packaging, seals, accessories, order details, and the reason for return.

Where legally permitted, Wardelle may refuse a change-of-mind return or reduce the refundable amount if the product:

  • Does not meet the applicable return conditions.
  • Has been used, altered, damaged, washed, or tested after delivery.
  • Is returned with missing or damaged packaging, seals, labels, manuals, accessories, or complimentary items.
  • Has lost value because of handling beyond what was reasonably necessary to inspect it.

This section does not restrict remedies for products that were damaged, defective, incorrect, unsafe, or non-compliant at the time of delivery.

5. Refund Processing

Once a return has been inspected and approved, the refund will be submitted to the original payment method used for the purchase, unless another method is agreed or required by law.

Please allow up to 15 business days after the refund has been processed for the amount to appear in your account. The exact timing depends on your bank, card issuer, buy-now-pay-later provider, or payment service.

Original delivery charges are generally non-refundable for change-of-mind returns. Where the return results from a damaged, defective, incorrect, or materially non-compliant order supplied by Wardelle, applicable standard delivery charges will be handled in accordance with applicable law.

Refunds involving Tabby, another buy-now-pay-later service, or another third-party payment provider are also subject to that provider’s processing procedures and timelines. Customers should continue following their payment schedule until the provider confirms that it has been adjusted or cancelled.

6. Return Shipping

If a return is caused by an incorrect, damaged, defective, or materially non-compliant product supplied by Wardelle, we will arrange or cover reasonable return shipping where applicable.

For other approved returns, including eligible change-of-mind returns, the customer is responsible for return shipping unless Wardelle confirms otherwise.

We recommend using a trackable and appropriately insured delivery service. Wardelle cannot accept responsibility for a returned product lost or damaged before it is delivered to us, except where the return shipment was arranged by Wardelle.

7. Exchanges and Replacements

Direct exchanges may not always be available. If an exchange cannot be arranged, the original product may be returned in accordance with this policy and a new order may be placed separately.

All exchanges and replacement products are subject to availability. If the requested product is unavailable, we will discuss an appropriate alternative or refund.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate the request if the order has not been processed, packed, or dispatched.

Once processing or dispatch has begun, immediate cancellation may no longer be possible. The applicable return procedure may need to be followed after delivery, subject to your mandatory legal rights.

If Wardelle cancels an order after payment, any amount received for the cancelled items will be refunded through the applicable payment method.

9. Promotions, Gifts, and Bundles

If a returned product formed part of a bundle, promotion, gift-with-purchase offer, or multi-buy discount, related complimentary products may also need to be returned unused and in their original condition.

Where legally permitted, the value of an unreturned promotional item or the effect of the adjusted promotion may be deducted from the refund.

10. Contact Us

If you have questions or experience an issue with your order, contact us:

Email: hello@wardelle.ae
Website: https://wardelle.ae
Location: Abu Dhabi, United Arab Emirates

11. We’re Here to Help

Every order is important to us. If you experience an issue with your purchase, please contact our team. We will do our best to resolve it fairly, promptly, and with the level of care that reflects the Wardelle experience.