Privacy Policy

Last Updated: July 2026

At Wardelle, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how and why we use it, with whom it may be shared, how long it may be retained, and the choices and rights available to you when you visit or make a purchase through our website.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

1. Who We Are

Wardelle is a UAE-based online retail store offering skincare, hair care, lifestyle products, gift items, fashion accessories, household accessories, and other permitted general merchandise.

Website:
https://wardelle.ae

Email:
hello@wardelle.ae

For the purposes of applicable data protection laws, Wardelle is responsible for determining how personal information collected through this website is used, except where another service provider independently determines its own processing activities.

2. Information We Collect

Depending on how you interact with Wardelle, we may collect:

  • Your full name.
  • Email address and phone number.
  • Shipping and billing addresses.
  • Account registration and login information.
  • Order history, products purchased, returns, refunds, and customer-service communications.
  • Payment status, transaction references, and payment confirmation details, excluding complete card information that is processed directly by our payment providers.
  • Information submitted through contact forms, reviews, surveys, promotions, or support requests.
  • Device and technical information, including IP address, browser type, device type, operating system, referring pages, and website activity.
  • Cookie identifiers and similar online technologies.
  • Any other information you voluntarily provide to us.

We ask that you provide information that is accurate, complete, and current.

3. How We Collect Information

We may collect information:

  • Directly from you when you create an account, place an order, contact us, or submit information through the website.
  • Automatically through cookies, server logs, analytics tools, and similar technologies.
  • From payment providers, delivery partners, fraud-prevention services, marketing platforms, or other service providers involved in completing your transaction.
  • From publicly available or legally permitted sources where appropriate.

4. How We Use Your Information

We may process personal information to:

  • Create and manage customer accounts.
  • Process payments, orders, deliveries, returns, replacements, and refunds.
  • Send order confirmations, delivery updates, and important service communications.
  • Respond to questions, complaints, and customer-support requests.
  • Verify transactions and prevent fraud, misuse, security incidents, and unlawful activity.
  • Maintain and improve our website, products, services, customer experience, and business operations.
  • Perform analytics and understand how visitors use our website.
  • Send marketing communications where permitted and, where required, with your consent.
  • Enforce our terms, policies, and legal rights.
  • Comply with legal, tax, accounting, regulatory, payment-provider, and law-enforcement requirements.

We process personal information only where we have an appropriate lawful basis, such as fulfilling a contract, complying with a legal obligation, pursuing a legitimate business interest, protecting legal rights, or obtaining consent where required.

5. Payment Information

Wardelle does not store or have access to your complete payment-card number, security code, or other complete card credentials.

Payments may be processed by third-party payment providers, banks, card networks, digital-wallet providers, or buy-now-pay-later providers such as Tabby or other providers made available at checkout. These providers may collect and process information under their own privacy policies, terms, compliance obligations, and fraud-prevention procedures.

We may receive limited transaction information, such as payment status, amount, currency, transaction reference, and the payment method selected.

6. Shipping and Delivery

To process and deliver an order, we may share necessary information with our shipping, fulfilment, and logistics partners, including:

  • Your name.
  • Delivery address.
  • Contact number.
  • Order and delivery instructions.

This information is used to prepare, deliver, track, or resolve issues relating to your order.

7. Cookies and Similar Technologies

Our website may use essential, functional, analytics, advertising, and preference cookies or similar technologies.

These technologies may help us operate the website, maintain shopping-cart functions, remember preferences, understand website traffic, improve performance, detect security risks, and measure marketing effectiveness.

Where required, non-essential cookies will be used only after obtaining your consent. You may manage cookies through the cookie controls on our website or through your browser settings. Disabling certain cookies may affect website functionality.

8. Sharing Your Information

Wardelle does not sell or rent personal information.

We may disclose limited personal information to:

  • Payment processors, banks, card networks, digital wallets, and buy-now-pay-later providers.
  • Shipping, fulfilment, courier, and logistics providers.
  • Website hosting, e-commerce, cloud storage, analytics, communications, security, and customer-support providers.
  • Professional advisers, auditors, insurers, or legal representatives.
  • Regulators, courts, government authorities, or law-enforcement bodies where required or legally permitted.
  • A purchaser, successor, or adviser in connection with a lawful business sale, reorganisation, investment, or transfer.

Service providers are expected to use information only for the services they provide or as otherwise permitted or required by law.

9. International Data Transfers

Some service providers may process or store personal information outside the United Arab Emirates. Where this occurs, we will take reasonable steps to ensure that appropriate legal and organisational safeguards are used in accordance with applicable requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and administer transactions.
  • Provide customer support.
  • Maintain business, accounting, tax, fraud-prevention, and legal records.
  • Resolve disputes and enforce agreements.
  • Meet regulatory or payment-provider requirements.

Retention periods may vary depending on the type of information and the applicable legal or operational requirement. When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No website, transmission, or storage system can guarantee absolute security. You are responsible for keeping your account password and login information confidential and for notifying us promptly if you suspect unauthorised account activity.

12. Your Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally applicable.
  • Request restriction of or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request information about how your data is processed or shared.
  • Request transfer of eligible information where applicable.
  • Submit a complaint to an appropriate regulatory authority.

We may need to verify your identity before responding. Some requests may be limited where retention or processing is required by law, necessary for a transaction, or required to establish, exercise, or defend legal claims.

13. Marketing Communications

Where permitted, we may send news, product updates, or promotional communications. You may unsubscribe using the link included in the communication or by contacting us.

Even if you unsubscribe from marketing, we may continue to send essential transactional or service-related messages concerning your orders or account.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally able to provide valid consent. Orders should be placed by an adult or under the supervision of a parent or legal guardian.

If you believe that a child has provided information improperly, please contact us.

15. Third-Party Links

Our website may contain links to third-party websites or services. Wardelle does not control and is not responsible for their content, security, terms, or privacy practices. We encourage you to review their policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, operations, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or other appropriate means.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding the handling of your information, please contact us:

Wardelle
Email: hello@wardelle.ae
Website: https://wardelle.ae
Location: Abu Dhabi, United Arab Emirates