Refund & Returns Policy
Last Updated: July 2026
At Wardelle, we want you to shop with confidence. If there is any issue with your order, we are here to help. Please read our refund and returns policy carefully before requesting a return or refund.
1. Return Eligibility
To be eligible for a return:
- The request must be submitted within 14 days of receiving your order.
- The product must be unused, unopened, and in the exact condition it was delivered.
- The original packaging, seals, labels, and accessories must be intact.
- Proof of purchase or your order number is required.
For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned or refunded.
2. Non-Returnable Items
The following items cannot be returned:
- Opened skincare or beauty products
- Used products
- Products with damaged or missing original packaging
- Gift cards
- Clearance or final sale items (if applicable)
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
Our team will review the request and arrange a replacement or refund where appropriate.
4. Return Inspection
Once we receive your returned item, our team will inspect it carefully.
If the product meets all return requirements, your refund will be approved.
Wardelle reserves the right to refuse returns that do not comply with this policy.
5. Refund Processing
Once your return has been approved, your refund will be processed to your original payment method.
Please allow 15 business days or longer for the refunded amount to appear in your account, depending on your bank or payment provider.
6. Return Shipping
Unless the return is due to our mistake or a damaged product, customers are responsible for return shipping costs.
7. Need Help?
If you experience any issue with your order, we kindly encourage you to contact us before leaving a negative review or assuming the worst.
Our goal is always to find the best possible solution and ensure every Wardelle experience ends positively.
📧 hello@wardelle.ae