Frequently Asked Questions
Find answers to frequently asked questions about shopping with Wardelle. If you need further assistance, our team will be happy to help.
Ordering
How do I place an order?
Browse our website, add your selected products to your cart, and complete checkout. Once payment is confirmed, you will receive an order confirmation by email.
Can I modify or cancel my order?
Please contact us as soon as possible. If your order has not entered processing, we will do our best to assist. Once processing has begun, changes or cancellations may no longer be possible.
Can I order without creating an account?
Guest checkout may be available. Creating an account allows you to track orders and manage your details more easily.
Shipping & Delivery
Where do you deliver?
We currently deliver across the United Arab Emirates.
How long does delivery take?
Estimated delivery times are shown during checkout and may vary due to courier operations, weekends, holidays, or circumstances beyond our reasonable control.
How can I track my order?
Tracking details will be provided whenever available after your order has been dispatched.
Returns & Refunds
Can I return a product?
Please refer to our Refund & Returns Policy for full eligibility and conditions.
Can opened skincare products be returned?
For hygiene and safety reasons, opened or used skincare and beauty products cannot normally be returned unless they are defective or applicable consumer laws require otherwise.
What if I receive a damaged or incorrect item?
Please contact us promptly with clear photos so we can review the issue and provide an appropriate solution.
Products
Why may the product packaging look different?
Manufacturers may occasionally update packaging, ingredients, sizes, or presentation without prior notice.
Are all products suitable for every skin type?
Not necessarily. Please review the product description and ingredient list, and perform a patch test where appropriate.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat.
Payments
Which payment methods do you accept?
Available payment methods are displayed securely during checkout and may change from time to time.
Is my payment secure?
Yes. Payments are processed by trusted third-party payment providers using secure technology. Wardelle does not store your complete payment card details.
Customer Account
I forgot my password. What should I do?
Use the password reset option on the login page or contact us if you need additional assistance.
Can I update my account information?
Yes. You can update your account details at any time after logging in.
Promotions & Gift Sets
Can I use more than one discount code?
Unless otherwise stated, only one promotional code may be used per order.
Do promotions expire?
Yes. Promotional offers are subject to their published terms, availability, and expiry dates.
Contact & Support
How can I contact Wardelle?
You can contact us at hello@wardelle.ae. Our team aims to respond to all enquiries as promptly as reasonably possible during business hours.
Response times may vary depending on enquiry volume.