{"id":17,"date":"2026-07-20T15:03:13","date_gmt":"2026-07-20T11:03:13","guid":{"rendered":"https:\/\/wardelle.ae\/?page_id=17"},"modified":"2026-07-20T21:27:39","modified_gmt":"2026-07-20T17:27:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/wardelle.ae\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7703523d e-flex e-con-boxed e-con e-parent\" data-id=\"7703523d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc54bc elementor-widget elementor-widget-text-editor\" data-id=\"8bc54bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"74tubb\" data-start=\"502\" data-end=\"527\"><strong>Refund &amp; Returns Policy<\/strong><\/h3>\n<p class=\"wp-block-paragraph\" data-start=\"529\" data-end=\"556\"><strong data-start=\"529\" data-end=\"556\">Last Updated: July 2026<\/strong><\/p>\n<p data-start=\"558\" data-end=\"757\">At Wardelle, we want you to shop with confidence. If there is any issue with your order, we are here to help. Please read our refund and returns policy carefully before requesting a return or refund.<\/p>\n<hr data-start=\"759\" data-end=\"762\" \/>\n<h4 data-section-id=\"1r830il\" data-start=\"764\" data-end=\"788\">1. Return Eligibility<\/h4>\n<p data-start=\"790\" data-end=\"818\">To be eligible for a return:<\/p>\n<ul data-start=\"820\" data-end=\"1111\">\n<li data-section-id=\"119rasg\" data-start=\"820\" data-end=\"895\">The request must be submitted within <strong data-start=\"859\" data-end=\"870\">14 days<\/strong> of receiving your order.<\/li>\n<li data-section-id=\"rxdsy7\" data-start=\"896\" data-end=\"984\">The product must be <strong data-start=\"918\" data-end=\"984\">unused, unopened, and in the exact condition it was delivered.<\/strong><\/li>\n<li data-section-id=\"1qwbljs\" data-start=\"985\" data-end=\"1057\">The original packaging, seals, labels, and accessories must be intact.<\/li>\n<li data-section-id=\"16o4ymq\" data-start=\"1058\" data-end=\"1111\">Proof of purchase or your order number is required.<\/li>\n<\/ul>\n<p data-start=\"1113\" data-end=\"1224\">For hygiene and safety reasons, <strong data-start=\"1145\" data-end=\"1224\">opened or used skincare and beauty products cannot be returned or refunded.<\/strong><\/p>\n<hr data-start=\"1226\" data-end=\"1229\" \/>\n<h4 data-section-id=\"b4tm71\" data-start=\"1231\" data-end=\"1257\">2. Non-Returnable Items<\/h4>\n<p data-start=\"1259\" data-end=\"1298\">The following items cannot be returned:<\/p>\n<ul data-start=\"1300\" data-end=\"1467\">\n<li data-section-id=\"1ry7f0\" data-start=\"1300\" data-end=\"1336\">Opened skincare or beauty products<\/li>\n<li data-section-id=\"14uiwd3\" data-start=\"1337\" data-end=\"1352\">Used products<\/li>\n<li data-section-id=\"1ofkq82\" data-start=\"1353\" data-end=\"1406\">Products with damaged or missing original packaging<\/li>\n<li data-section-id=\"ra50wj\" data-start=\"1407\" data-end=\"1419\">Gift cards<\/li>\n<li data-section-id=\"1jdu2ev\" data-start=\"1420\" data-end=\"1467\">Clearance or final sale items (if applicable)<\/li>\n<\/ul>\n<hr data-start=\"1469\" data-end=\"1472\" \/>\n<h4 data-section-id=\"1crbpse\" data-start=\"1474\" data-end=\"1507\">3. Damaged or Incorrect Orders<\/h4>\n<p data-start=\"1509\" data-end=\"1632\">If your order arrives damaged, defective, or you receive the wrong item, please contact us within <strong data-start=\"1607\" data-end=\"1619\">48 hours<\/strong> of delivery.<\/p>\n<p data-start=\"1634\" data-end=\"1649\">Please include:<\/p>\n<ul data-start=\"1651\" data-end=\"1720\">\n<li data-section-id=\"1ltdx4k\" data-start=\"1651\" data-end=\"1670\">Your order number<\/li>\n<li data-section-id=\"qs4p8s\" data-start=\"1671\" data-end=\"1694\">Photos of the product<\/li>\n<li data-section-id=\"5hges8\" data-start=\"1695\" data-end=\"1720\">Photos of the packaging<\/li>\n<\/ul>\n<p data-start=\"1722\" data-end=\"1809\">Our team will review the request and arrange a replacement or refund where appropriate.<\/p>\n<hr data-start=\"1811\" data-end=\"1814\" \/>\n<h4 data-section-id=\"1sk4x7v\" data-start=\"1816\" data-end=\"1839\">4. Return Inspection<\/h4>\n<p data-start=\"1841\" data-end=\"1912\">Once we receive your returned item, our team will inspect it carefully.<\/p>\n<p data-start=\"1914\" data-end=\"1989\">If the product meets all return requirements, your refund will be approved.<\/p>\n<p data-start=\"1991\" data-end=\"2073\">Wardelle reserves the right to refuse returns that do not comply with this policy.<\/p>\n<hr data-start=\"2075\" data-end=\"2078\" \/>\n<h4 data-section-id=\"1iegqbf\" data-start=\"2080\" data-end=\"2103\">5. Refund Processing<\/h4>\n<p data-start=\"2105\" data-end=\"2203\">Once your return has been approved, your refund will be processed to your original payment method.<\/p>\n<p data-start=\"2205\" data-end=\"2343\">Please allow <strong data-start=\"2218\" data-end=\"2248\">15 business days or longer<\/strong> for the refunded amount to appear in your account, depending on your bank or payment provider.<\/p>\n<hr data-start=\"2345\" data-end=\"2348\" \/>\n<h4 data-section-id=\"f96l0l\" data-start=\"2350\" data-end=\"2371\">6. Return Shipping<\/h4>\n<p data-start=\"2373\" data-end=\"2487\">Unless the return is due to our mistake or a damaged product, customers are responsible for return shipping costs.<\/p>\n<hr data-start=\"2489\" data-end=\"2492\" \/>\n<h4 data-section-id=\"fzv0zc\" data-start=\"2494\" data-end=\"2510\">7. Need Help?<\/h4>\n<p data-start=\"2512\" data-end=\"2650\">If you experience any issue with your order, we kindly encourage you to contact us before leaving a negative review or assuming the worst.<\/p>\n<p data-start=\"2652\" data-end=\"2759\">Our goal is always to find the best possible solution and ensure every Wardelle experience ends positively.<\/p>\n<p data-start=\"2761\" data-end=\"2785\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2766\" data-end=\"2783\">hello@wardelle.ae<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last Updated: July 2026 At Wardelle, we want you to shop with confidence. If there is any issue with your order, we are here to help. Please read our refund and returns policy carefully before requesting a return or refund. 1. Return Eligibility To be eligible for a return: The request [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"esraa-matar@hotmail.com","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/6930d3a85e93ca28ee931e17227fa662a94de8e295a51cf05d1e05c2fa6137b1?s=96&d=mm&r=g","author_link":"https:\/\/wardelle.ae\/ar\/author\/esraa-matarhotmail-com\/","description":""},"_links":{"self":[{"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":4,"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":2663,"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/pages\/17\/revisions\/2663"}],"wp:attachment":[{"href":"https:\/\/wardelle.ae\/ar\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}